FAQ's
- How long will it take to receive my order?
- What is your refund policy?
- My order arrived damaged, what do I do?
- How is shipping calculated?
- Do your frames come with glass?
- Do your frames and craft kits come painted?
- Is there a way to have my item (frame, craft kit, etc) finished for me?
- Do you offer other frame sizes other than what's already on your website?
- How do you use the Chalkboard Vinyl?
- What is Texture Cream?
- How do you use or apply Texture Cream on photos?
- Do you have a Grab Button that I could put on my blog or website?
How long will it take to receive my order? TOP
Most orders are processed within 1-3 business days. Please allow additional time for larger orders. Shipping is usually 2-4 business days for the Continental US.
What is your refund policy? TOP
No refunds are given due to the nature of the crafting industry. However, we will gladly replace any damaged or defective product within 1 week of receipt of your order.
My order arrived damaged, what do I do? TOP
We take great care in our products and items, however once they are shipped they are out of our control and unfortunately things can happen during shipping. We ask that we be notified as soon as possible when this occurs and no later than 1 week from the receipt of your order. Please take a picture of your damaged item, and email it to orders@rusticbloom.com with your name, address and order number so replacement items may be shipped. We do not offer refunds only replacements.
How is shipping calculated? TOP
Shipping is calculated based on size of the project(s), weight of the project(s) and destination of where the product is being shipped to. We will gladly review any shipping charges for an order upon request, please email orders@rusticbloom.com with your invoice number and/or your complete order (including quantities) for a review of the shipping charges.
Do your frames come with glass? TOP
No, our frames do not come with glass. We recommend the following:
-You can purchase our Texture Cream to roll over your picture. This will give your picture a unique canvas effect which eliminates the need for glass.
-You can leave the picture as is with no glass protector over it.
Do your frames and craft kits come painted? TOP
All of our products do NOT come painted. They are unfinished (unpainted) kits.
Is there a way to have my item (frame, craft kit, etc) finished for me? TOP
While all our items are unfinished products we will accept a few orders at a time for a fee per project to complete them for you. Please email orders@rusticbloom.com with what project you are wanting completed as well as quantity of each of product and any color preferences and we will give you a quote to complete the project. We will then invoice you via PayPal (no account required) for the completion of your order. An order will only be considered received upon receipt of payment and not until then.
Do you offer other frame sizes other than what's already on your website? TOP
At this time, no. We only have the available sizes that are listed on the website. If you have a recommendation for a size you would like to see us add please email orders@rusticbloom.com. Or you can request for a custom size be made. We won't be able to accommodate all requests but will do our best. There is a one time $15 custom fee per size, per design, per style, etc. in addition to the cost of the frame. We will send you an invoice via PayPal for the custom order. Custom orders take an additional 1-2 weeks for processing.
How do you use the Chalkboard Vinyl? TOP
Chalkboard vinyl is like using a regular chalkboard. We recommend using only regular chalk. We also recommend using a kleenex to wipe clean when using regular chalk. You can also wipe it clean with a wet/damp cloth. You can use the chalkboard pens on the chalkboard vinyl but some colors will leave a shadow of what was written on the chalkboard vinyl, even after cleaning.
What is Texture Cream? TOP
Texture Cream is an acid-free water based acrylic polymer coating that has many uses. The main use is to give your photo's a "Canvas Effect" to them for a fraction of the cost.
How do you use or apply Texture Cream on photos? TOP
We recommend using a roller. Different rollers will give different effects to the picture. Complete instructions are provided with the purchase of our Texture Cream.
Do you have a Grab Button that I could put on my blog or website? TOP
We do have one! Copy and paste the following code to add our button!
<div class="grab-button" style="width: 125px; margin: 0 auto;">
<img src="http://rusticbloom.com/images/LogoOption4-1resized.jpg" alt="grab button for Rustic BLoom" width="125" height="125">
<div style="margin: 0;
padding: 0;
border: 1px solid #dcdcdc;
background-color: #ffffff;
color: #000000;
width: 125px;
height: 125px;
overflow: scroll;">
<div class="rustic-bloom-button" style="width: 125px; margin: 0 auto;">
<a href="http://rusticbloom.com/" rel="nofollow" target="_blank">
<img src="http://rusticbloom.com/images/LogoOption4-1resized.jpg" alt="Rustic BLoom" width="125" height="125" />
</a>
</div>
</div>
</div>